Terms & Conditions | Privacy Policy

Return Policy

Terms and Conditions: Your happiness is our priority and our return policy is really quite simple.  You may return item(s) that are in original condition within 30 days of the purchase for an exchange, credit, or refund if you’re not completely satisfied.

Follow the instructions below and if you have any questions, email us at sarah@nurseborn.com or call us at 1-203-558-8307 with your order details.

– We will provide you with a return label, just send a request to sarah@nurseborn.com and we will email one to you. Print the return label then attach to the package you are returning the item in.

– With your return, include a note as to why you are returning your item.

Nurse Born Products: Returns

323 Redwood Lane

Cheshire, CT  06410

Please allow 10-15 business days to process your exchange, credit, or refund.

Privacy Policy Updated May 2018

nurseborn.com, and KoalaMott.com are all properties of Nurse Born, LLC (Nurse Born Products and Koala Mott Promotional Supply). Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your personal information. This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information. We will not collect or share your personal information” with anyone except as described in this Policy. The website is not directed to individuals under the age of thirteen (13) and we do not knowingly collect personal information from individuals under 13. If our information practices change in the future, we will let you know by either posting the policy changes on our website or by communicating directly with you.

What kind of information does Nurse Born Products collect?

Information you give us.
  • If you choose to create an account on the Website, review one of our products or enter any of our contests, giveaways or surveys, we will ask you to input certain information so that we can authenticate your account and provide you with necessary notifications. This information could include your name, e-mail address and a password.
  • When you place an order on the Nurse Born Product’s  Website, we will ask you to input certain information for us to process your order including: your name, e-mail address, billing address, shipping address, telephone number, product selections, shopping preferences, credit card or other payment information and a password.

Information we receive from other sources. We may receive information from you if you use any of the websites we operate or access the other services we provide (see below). We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers) to fulfill your orders and may receive information about you from them.

How does Nurse Born Products  use my information?

Information you give us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

We ask that, unless specifically requested, you not send us and you not disclose any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the website or otherwise to us.

Information we collect about you. We will use pseudonymized and/or aggregated portions of your information:

  • to administer the website and for internal operations including data analysis, testing, research, statistical and survey purposes;
  • to improve the website to ensure that content is presented in the most effective manner for you and for your computer; and
  • as part of our efforts to keep the website safe and secure.

Does Nurse Born Products share my information with third parties?

We may share your information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Third-Party Web Beacons: We may use third-party web beacons to collect non-identifiable and/or pseudonymized data in order to help analyze where visitors go and what they do while visiting our website, which non-identifiable data may be shared with third parties. We may also use non-identifiable and/or pseudonymized data about your visits to this and other websites in order to improve our products and services and provide advertisements about goods and services that may be of interest to you.

We require that all third parties with whom we share identifiable data treat your personal information as fully confidential and to fully comply with all applicable privacy laws and regulations including, but not limited to, the EU General Data Protection Regulation, UK Data Protection Act and similar consumer legislation from time to time in place.

We may disclose your personal information to third parties:

  • If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
  • If substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others.

Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

What are cookies? How does Nurse Born Product’s use cookies on its site?

A cookie is a small data file that websites often store on your computer’s hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that websites use to track the pages of the sites you’ve visited.

We use cookies to provide shopping cart functionality, remember account login state and provide visual data elements that only you see on pages of the website. For example, we may store your first name so that it can be shown back to you as you browse Nurse Born Products.

We also use pixel tags to collect non-identifiable and/or pseudonymized information about how you view the website. A pixel tag is an invisible tag placed on a website, not on your device, for tracking activity on that website. When you access those pages of the website, pixel tags generate a notice of that visit. Pixel tags usually work in conjunction with cookies.

You can refuse cookies by turning them off in your browser. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers at http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device. If you turn off cookies you will not be able to purchase from our website and website functionality maybe limited.

Data Security

Our websites and shopping carts (including credit card information) are secured using Secure Socket Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

Your Data Processing Rights

We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You may request access to your personal information and request that erroneous or inaccurate personal information be updated. You may also request that your personal information and Nurse Born Product account be deleted. You may invoke these rights by contacting us via email at i or telephoning us at info@nurseborn.com or 203-558-8307. We will respond promptly to your requests in accordance with applicable law. For your protection, we will only implement requests with respect to the personal information associated with the e-mail address that you use to send us your request and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.

How do I remove my information from e-mail, phone and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or our affiliated brands, please let us know at any time by either e-mail or postal mail, or by using the “opt-out” link provided at the bottom of each promotional e-mail. If you contact us by e-mail or postal mail, please be sure to include your e-mail address and full name.

In addition, if you ask us to remove your name and address from our e-mail or postal mailing list, we will have to maintain your name in a “do not contact” file to ensure that we can honor your request.

What about links to other websites and services?

The Website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

Jurisdiction and Cross-Border Data Transfer

The Website is controlled and operated from the United States and is not intended to subject Nurse Born Products to the laws or jurisdiction of any state, country or territory other than the United States. Your personal information may be stored and processed in any country where we have offices or in which our third-party service providers reside.

Your California Privacy Rights

If you are a resident of California, you have the right under the California “Shine the Light” law (Cal. Civil Code § 1798.83) to request, by regular or electronic mail, a list of the categories of personal information that were shared by Nurse Born Products with third parties for direct marketing purposes during the immediately preceding calendar year, the names and addresses of those third parties and if the nature of their business cannot reasonably be determined from their name, examples of” the products and services marketed by them. However, as described above, except where necessary to fulfill an order from you for goods or services or as otherwise permitted by applicable law, Nurse Born Products will not share your data with third parties unless you consent to such disclosure. Alternatively, you may opt out at any time from any information sharing previously consented to. For these reasons, Nurse Born Products  is not required to respond further to California customer inquiries under the California Shine the Light law.

Do Not Track

You have the ability to enable your browser settings to “Do Not Track.” Doing this sends a signal to websites, ad networks and plug-in providers about your browsing preferences. This Website does not currently respond to the Do Not Track browser signal.”

Contact

If you have any questions about our privacy policy, you can always contact Nurse Born Product’s  customer service at Info@nurseborn.com

 

 

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 203-558-8307 or via email at sarah@nurseborn.com

 

Orders
Terms and Conditions related to your orders: We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Sharing
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or:
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

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